F A Qs

It is crucial to carefully assess the professional standing of any company that contacts you. Verify qualifications, experience, credentials, and independent auditing. If you are considering appointing a custodian for your funds, we are happy to match any fee quoted by another company for the same service, ensuring you receive the best possible service.

Each organization we collaborate with may have different documentation requirements. To establish ownership of the unclaimed funds, you will need to provide certified copies of documents satisfying at least two criteria: a connection to the last known postal address and proof of your identity. · Suitable documents demonstrating a link to the last known address include rates notice, utility bill, financial institution statements, correspondence from an accountant or solicitor, etc. · Suitable documents for proof of identity include a driver's license, birth certificate, passport, or other identity card. If the unclaimed funds belong to a deceased estate, a certified copy of the Grant of Probate or Letters of Administration must also be provided.

Should you choose to take no action, the funds will remain unclaimed. Over time, unclaimed funds may be transferred to the government. These funds do not accrue interest while held in trust, eventually becoming part of the government's consolidated revenue.

We commonly handle areas such as unrepresented checks, dormant bank accounts, superannuation and company takeovers, rent bonds, local council bonds, among others. Due to privacy restrictions, we cannot disclose full details of the funds until confirming your rightful ownership.

Fees are not required until the funds have been successfully recovered. Upon confirmation of the refund, we will initiate the fee payment process. The funds are deposited in the owner's name into the Dunn and Associates bank account. Our fee is then deducted, and the balance is forwarded to you. In all cases, a comprehensive report will be provided, detailing the known details of the fund's source and nature.

If, for any reason, the funds are not recovered, no fees are payable, and you will receive written notification. Essentially, there is nothing to lose.

We are dedicated to reuniting unclaimed funds with their rightful owners. Our researchers utilize various publicly available resources to locate owners, ensuring that all procedures are conducted legitimately and ethically. We go above and beyond to facilitate the return of individuals' funds

Our staff is available to assist with any additional inquiries. Please feel free to contact us at 0800 38 66 22 or via email at refundme@dunnaa.com.

A certified copy is a photocopy of an original document signed as a "true and correct copy" by a Justice of the Peace, Solicitor of the High Court, Notary Public (may involve a cost), or a Deputy Registrar at a court (not all courts certify copies). Certified copies are necessary to verify the authenticity of all documents submitted to support a claim.

If you are not the rightful owner, please inform us, and we will update our records accordingly to cease further correspondence. If you know how to contact the rightful owner (or next of kin), kindly advise us so we may correspond with them directly or, if preferred, forward our letter to the owner.

For funds located in NZ, the process typically takes between ten to twelve weeks. However, as the funds are sought from an external organization, the timeframe can vary. We will keep you informed throughout the process and notify you of any anticipated delays.